Choosing a UCaaS provider is a critical decision since it entails a significant investment. Your organization must get it right the first time, especially if the provider is intending to lock you into a contract.
Business phones system expert Pivotel Networks shares factors to consider when selecting a new UCaaS provider to ensure a great fit for you and your business.
Identify your business requirements
Different businesses have different needs, which is why you should have an in-depth review of all UCaaS features on offer. How do these meet your organization’s goals?
Most, if not all, UCaaS providers will have business instant messaging, secure file sharing, video conferencing, and a combination of internal and external voice calling. Identify features that are critical to your operations and make sure potential providers have these available.
Get fully acquainted with each provider on your shortlist; arrange for a free trial or a conversation with their sales advisor whenever possible to filter out offerings that simply won’t work for you.
Check service-to-service and third-party integration capabilities
You’ll want the new UCaaS system to seamlessly integrate with various third-party apps and services.
There are UCaaS platforms that come with additional integrations. Microsoft Teams, for example, integrates with all of Microsoft’s other products and services that you have a license for, ensuring a seamless experience.
Integration with your existing system must be taken into account when choosing a UCaaS provider. Be on the lookout for those that offer open APIs, or Application Program Interfaces, which enable your or third-party developers to create solutions tailored to your business.
Make sure technical support is available
Things can go wrong at some point and when it does, it’s reassuring to work with a UCaaS provider who can readily provide the technical support you need.
See what other customers have to say
Do a quick search online to see if the UCaaS provider has a good number of genuine customer reviews; excellent work will surely speak for itself.
UCaaS is essential to your team’s day-to-day operations; getting a firm grasp of what features are essential and what is just nice to have is an excellent start. From there, you can dive deeper into each provider’s capabilities, allowing you to select which one best meets your requirements.
Serving Knoxville, TN, and surrounding areas, business phone systems expert Pivotel Networks strives to be your advocate and ally in an ever-changing world of telecommunications and technology. Call (615) 499-7900 for more information.